LocknAlert Privacy Policy
1) Information We Collect
LocknAlert may process the following real-time health data from your Garmin wearable device:
- Heart rate
- Blood oxygen level (SpO₂)
- Breathing rate
This Garmin-based data is used exclusively for our ElderCare product — an upcoming LocknAlert solution designed to assist families and caregivers in monitoring the wellbeing of elderly individuals living independently.
We do not collect location data, browsing behaviour, or any other unrelated personal information.
2) Purpose of Processing
Your information is processed solely for safety and ElderCare monitoring in your smart home environment:
- Detect possible health anomalies in real time (for ElderCare use cases)
- Prompt you with an “Are you okay?” notification
- If no response is received, notify your designated caregivers (e.g., family members, nursing home staff, or authorised support personnel)
Important: LocknAlert does not automatically contact emergency medical services. Notifications are limited to your chosen caregivers.
LocknAlert does not provide medical diagnoses. The system is a safety-monitoring tool and is not a medical device.
3) Alarm Panel Data & Remote Access
- No alarm panel data storage/processing: LocknAlert does not store, process, or access alarm panel data (e.g., zones, events, user codes) on any servers.
- No remote control by LocknAlert: There is no way for LocknAlert to access or control your alarm system remotely.
- Local-only control: All alarm control occurs only through your own Home Assistant app (on your phone or local network). If you choose to expose Home Assistant externally (e.g., via VPN or reverse proxy), that remains entirely your responsibility.
- No cloud backdoors: LocknAlert is a local-first solution and does not provide any cloud integration or remote management path.
4) What We Don’t Do
- We do not sell or share personal or health data with third parties.
- We do not use health data for advertising, profiling, or unrelated analytics.
- We do not store or process alarm panel data.
- We have no ability to access or control alarm systems remotely.
5) Data Retention & Storage
- All health data is processed in real time on your device or local LocknAlert gateway.
- Data is immediately discarded after each decision cycle.
- No identifiable health data is stored permanently or transmitted unnecessarily.
- Alarm panel data is never stored or processed by LocknAlert.
6) POPIA Compliance & Legal Basis
LocknAlert processes personal information in accordance with the Protection of Personal Information Act (POPIA) and international best practices. We follow the principles of lawfulness, minimality, security, transparency, and accountability.
- Lawful Processing: We process health data with your informed consent for the specific ElderCare purpose described.
- Purpose Limitation: Data is used only for anomaly detection and caregiver notifications.
- Minimality: We process only the measurements necessary to deliver the intended safety monitoring features.
7) Security Safeguards
- Local-first processing to reduce transmission risk
- Access controls and least-privilege design
- Encryption in transit where communication is required
- Continuous security updates to prevent unauthorised access or disclosure
8) Your Rights & Choices
- Access: Request details of the personal information we process about you.
- Correction: Request corrections to inaccurate information.
- Withdraw Consent: Disable ElderCare or health monitoring at any time via the LocknAlert app or Home Assistant settings.
- Deletion: Request deletion of your personal information, subject to legal and technical limits.
9) Changes to This Policy
We may update this Privacy Policy periodically. When substantial changes occur, we will update the Effective Date above and notify you via the LocknAlert dashboard or by email.