LocknAlert Terms of Service
1) About LocknAlert
LocknAlert provides smart home and alarm integration hardware and related support services in South Africa. This website includes informational pages and may link to our online store. Your use of our website and any purchases are subject to these Terms.
2) Acceptance of these Terms
By using this website, contacting us, or purchasing from us, you agree to these Terms. If you do not agree, please do not use the website or place an order.
3) Service area
We operate and provide customer support in South Africa. Delivery availability depends on courier coverage.
4) Orders and pricing
- Prices are shown on the store and may change without notice.
- Product descriptions and availability may be updated at any time.
- Submitting an order is an offer to purchase. We may decline or cancel an order if required (for example, stock limitations or suspected fraud).
5) Payments
Payments are processed through the payment methods displayed during checkout. We do not store full card details on this website. If a payment fails or is reversed, your order may be cancelled.
6) Delivery
Delivery time estimates are provided for convenience and are not guaranteed. External factors (courier capacity, remote routes, public holidays, disruptions) can cause delays. Shipping fees (if applicable) are shown at checkout.
Please ensure your delivery address and contact details are correct. If delivery fails due to incorrect details or repeated failed attempts, additional courier costs may apply.
7) Returns, refunds, and warranties
Returns and refunds are handled according to our Returns & Refunds Policy. Warranty handling (where applicable) follows the relevant product listing terms and South African consumer protection principles.
8) Installation, setup, and compatibility
Some products may require technical knowledge, compatible systems, or third-party software/hardware (for example, a compatible alarm panel or a Home Assistant installation). It is your responsibility to confirm compatibility before purchase.
Any guidance we provide (documentation, messaging, or support) is provided in good faith, but final installation and configuration decisions remain your responsibility.
9) Safety and medical disclaimer
LocknAlert products may support monitoring or notifications in certain use cases, but they are not a medical device and do not provide medical diagnoses. LocknAlert does not automatically contact emergency medical services.
10) Acceptable use
- Do not misuse the website (including attempting to access restricted areas, introducing malware, or interfering with normal operation).
- Do not use our content or branding in a misleading way.
- Do not attempt to reverse engineer or abuse any software we provide unless explicitly permitted by applicable law.
11) Intellectual property
Website content, branding, logos, and product documentation are owned by LocknAlert or licensed to us. You may not copy, redistribute, or republish our content without written permission, except where permitted by law.
12) Limitation of liability
To the fullest extent permitted by law, LocknAlert will not be liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or business interruption.
Our total liability for any claim related to a product or service will not exceed the amount you paid for the specific product or service giving rise to the claim, except where South African law does not allow such limits.
13) Indemnity
You agree to indemnify and hold LocknAlert harmless from claims, damages, losses, and expenses arising from your misuse of the website, breach of these Terms, or unlawful activity.
14) Privacy
Your personal information is handled according to our Privacy Policy.
15) Changes to these Terms
We may update these Terms from time to time. When we do, we will update the Effective Date above. Continued use of the website after changes means you accept the updated Terms.
16) Governing law
These Terms are governed by the laws of South Africa. Any disputes will be subject to the appropriate South African courts.
17) Contact
LocknAlert
12 Marble Cres, Kloofendal, Johannesburg, 1709, South Africa
Email: [email protected]
WhatsApp: +27 78 856 5706
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