Shipping Policy
1) Processing time
- Orders are typically processed within 1–2 business days.
- Business days are Monday to Friday (excluding public holidays).
2) Delivery time
- Main centres: typically 2–5 business days after dispatch.
- Outlying areas: typically 3–7 business days after dispatch.
Delivery times are estimates and may vary due to courier capacity, remote routes, and external disruptions.
3) Shipping fees
Shipping fees (if applicable) are shown at checkout before payment. Any promotional/free shipping offer will also be displayed at checkout.
4) Tracking
If tracking is available, tracking details will be sent to your email address after dispatch.
5) Incorrect address / failed delivery
- Please ensure your delivery address and contact number are correct at checkout.
- If a delivery fails due to incorrect address details or repeated failed attempts, additional courier costs may apply.
6) Damaged parcels
If your parcel arrives visibly damaged, please contact us within 48 hours with photos of the packaging and product so we can assist.